PRIVACY POLICY

Veteran Helpline (“VH”) – Contact Details

Veteran Helpline is a trading style of Rees Clayton Solicitors,
The Ace Enterprise Centre, Cross Street,
Nelson, Lancashire, BB9 7NN,
England.

Website: https://www.veteranhelpline.co.uk/
E-mail: veterans@reesclayton.co.uk

Please take a moment to read this Privacy Policy to understand how Veteran Helpline (“VH”) handles and protects your personal information.

This Privacy Policy is accessible from the footer of every page on our website. Any updates or changes will be published on this page.

This policy explains how VH complies with UK data protection legislation, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, effective from 25 May 2018.

Our Commitment to Your Privacy

VH takes your privacy seriously. In order to provide our services, we collect and process certain personal information. This Privacy Policy explains:

• What information we collect

• How and why we use it

• How it is stored

• Your rights in relation to your personal data

How and Why We Collect Information About You

During your use of the VH website, we may ask you to provide personal information such as:

• Name

• Address

• Telephone number

• Email address

You will be asked to confirm your consent for us to use this information and to understand the purpose for which it is collected. We will only use your data in accordance with this Privacy Policy and to fulfil requests made by you.

This information is referred to as “Personal Data.”

Automatically Collected Information

When you visit the VH website, we may automatically collect technical information, including:

• IP address

• Browser type

• Referring website

• Pages visited and time spent on the site

Forms and Enquiries

We collect information when you submit forms on our website, such as enquiry or feedback forms. This data is processed only for the purposes outlined below and retained in line with this Privacy Policy.

Cookies and Analytics

We may collect information about your preferences through cookies and website analytics. Please refer to our Cookies Policy for further details on how cookies are used.

VH does not use third-party providers for automated data collection during form submissions.

Disclosure of Information to Third Parties

If you contact VH regarding a personal injury or hearing loss claim, your information will only be shared with an approved solicitor firm, where necessary, and strictly for the purpose of progressing your enquiry.

All third parties are required to treat your data in strict confidence and in accordance with data protection legislation.

If your enquiry is not related to a legal claim, we will not share your information with any third party unless you expressly request us to do so.

Analytics and Remarketing

To improve user experience, VH uses:

• Google Analytics

• Google Remarketing Lists for Search

These tools help us understand website usage and improve performance. They do not collect personally identifiable information such as names or addresses.

For further information on how Google processes data, please see:

• Google Privacy Policy

• Google Analytics Terms of Service

Internet-Based Advertising

We may use platforms such as Facebook, X (Twitter), Microsoft Ads, and Google Ads to measure the effectiveness of our advertising campaigns. Tracking technology used for this purpose does not store personal data.

IP Addresses and Server Logs

VH stores web server logs that may include IP addresses. This data is used solely for:

• Statistical analysis

• Website performance monitoring

• Compliance with legal requests

We do not use IP addresses to identify individuals.

Purpose and Legal Basis for Processing Personal Data

VH processes Personal Data for the purpose of:

• Responding to enquiries

• Assessing whether you may have a legal claim

• Allocating your enquiry to an appropriate solicitor

The legal basis for processing your data is your explicit consent, which is obtained when you submit an enquiry via the website.

Data Transfers Outside the UK

VH does not transfer your personal data outside of the United Kingdom.

Links to Other Websites

Our website may contain links to third-party websites. Once you leave the VH website, we are not responsible for the privacy practices or content of those external sites. You should review their privacy policies separately.

Your Data Protection Rights

Under UK data protection law, you have the following rights:

Right to Be Informed

This Privacy Policy and our Cookies Policy explain how your data is used.

Right to Withdraw Consent

You may withdraw your consent at any time by contacting us at:
veterans@reesclayton.co.uk

Right of Access (Subject Access Request)

You can request a copy of the Personal Data we hold about you. Requests are usually fulfilled within one calendar month and free of charge.

Right to Rectification

You may request correction of inaccurate or incomplete data.

Right to Erasure (Right to Be Forgotten)

You may request deletion of your data where appropriate.

Right to Object

You may object to processing where consent is the lawful basis.

Right to Restrict Processing

You may request restriction of processing under certain circumstances.

Right to Data Portability

You may request the transfer of your data to another organisation.

Rights Related to Automated Decision-Making

You may object to automated decision-making or profiling.

Complaints

If you have concerns about how VH processes your data, you may contact us directly or lodge a complaint with the Information Commissioner’s Office (ICO):

• Telephone: 0303 123 1113

• Website: https://ico.org.uk/concerns/

Data Retention

VH retains personal data as follows:

• Call recordings: Up to 12 months

• Paper and electronic enquiry records: Up to 7 years from the date of your initial enquiry

Retention periods are reviewed regularly to ensure compliance with legal and regulatory obligations.